Q. What is full service photography?
A. Full service photography is a customized service that is geared towards the client. From start to finish, not just the session itself. I will go out of my way to ensure your session is successful. I will even go to your home to help you select your wardrobe if that’s what you need. I am a phone call away, and willing to help as often as necessary to ensure you are a happy client. Full service photographers spend time investing in a relationship with their clients, getting to know them before the shoot to get a feel for who they are, taking the time necessary at the shoot to get a collection of varied, great shots, and continued customer service along the way, even after the session is over. It is more of an experience than a simple photography session.
Q. Do your referral vouchers expire?
A. No. I understand that not everyone can invest in my services so I wanted to offer my clients an alternative to using cash or credit. My referral vouchers can be saved and accumulated so that a PORTRAIT COLLECTION can be available to you at a reduced cost or at no cost at all depending on how many vouchers you collect.
Q. Why are your session fees non-refundable?
A. The session fee is collected to reserve your date and time. Since I want to give you my undivided attention at your session, I don’t book more than one session on any given day. If I have to refuse a client because your session is booked that day, and then you cancel your session, I’ve lost income opportunity. The session fee serves as a commitment on both our parts.
Q. How long before our products are delivered?
A. It all depends on what you’ve ordered. Usually within 2 weeks, orders are ready for delivery unless specialty items are purchased which could mean longer. I use specific industry labs in order to provide the best quality products possible which means I am at their mercy for turnaround times.
Q. Why don’t you offer refunds once product is paid for and delivered?
A. Since we live in a digital world, once a product is paid for and delivered it can easily be reproduced. This is why I have my clients inspect product when it is delivered. If it is accepted, the sale becomes final.